FAQ
What's New?
- Lavu KDS 2.0: New Settings, Functions and Features
- Updating Procedure for the Lavu POS App and Apple iOS
- Turn OFF Auto-Update on your iPad (or iPhone / iPod)
- Lavu + PayPal EMV Solution!
- Paying for Orders Using PayPal CC Integration
- Manage Lavu Gift and Loyalty Card Balance and Expiration Date
Frequently Asked Questions
- Report FAQ for Guest Averages
- Auto Gratuity Versus Tips
- How do I update my Lavu preferred contact information?
- What is Lavu and how do I contact Lavu?
- What Information do I need When Contacting Lavu Support?
- What is a Lavu Certified Reseller? Why should I use a Lavu Certified Reseller?
Lavu Guides
Manager Handbook
Hardware
Server Handbook
- Server Handbook: Loading Gateway Gift Cards
- Server Handbook: Voiding Items
- Server Handbook: Voiding Orders
- Server Handbook: Register Functions
- Server Handbook: Discounts
- Server Handbook: How to Send an Order
Lavu POS Control Panel + App
Lavu POS App
- Applying Multiple Payment Methods
- Frontend: Register Functions
- Frontend: Applying / Voiding Discounts
- How to Send an Order
- Server Functions - Server Reconciliation
- Management Area - Cash Reconciliation (Till Report)
FAQ - Lavu POS App
- Server Handbook: How to Create an Order
- Manager Handbook: Transfer Orders
- What to do if the Check Out Button is Missing
- How Do I Reprint a Credit Card Receipt?
- What is the difference between Terminal and Tableside Mode?
- Tab + Table + Quick Serve, which is best for me?
Lavu POS Control Panel
- Cross-Country Reporting
- Adjusting Time Cards
- FAQ: Delivery Charges
- Routing And Delivery
- Section 1.1: Menu Groups, Menu Categories, and Menu Items
- Section 1.2: Category Details
FAQ - Lavu POS Control Panel
- Manager Handbook: Scheduling
- Employee Portal
- What Integration Data do I enter for BridgePay / TGate?
- What Integration Data do I enter for Heartland?
- What Integration Data do I enter for Mercury?
- How do I Record Credit Card Transactions without a Gateway?
Reports
- V2 Reports: How to Save a Favorite
- V2 Reports: Report Filters
- V2 Reports: How to Export a Report
- V2 Reports: How to Select a Date Range
- V2 Reports: Definitions of Terms
- Inventory Usage (Products Reports)
FAQ - Reports
- How to Find an Order with the Card Number and Date
- Product Reports- Voided Items
- General- Daily Totals By Date
- Special- Customer Emails
- Special- Overtime
- Activity Reports- Voided Orders