Server Handbook: How to Create an Order

The Lavu POS application provides 3 different Service Types to accommodate a variety of restaurant models: Table Layout, Tab Layout, and Quick Serve.


In the Lavu Control Panel, users can select a default Service Type (Settings > Location Settings > Advanced Location Settings > General Interface Settings > “Default service type”).  This will be the default Service Type when logging in or after reloading settings on the application.

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Users can switch to a different service type in the application by tapping the hamburger button and selecting Table Layout, Tab Layout, or Quick Serve.

CHANGE SERVICE TYPE FROM TABLE LAYOUT

Customers have access to the navigation screen by tapping on the navigation 'Hamburger' on the bottom left of app screen. The menu button also now includes the Service Type you under currently:

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The service type is also reflected with an Active State when launching the Navigation Menu. An Active State shows what is currently in use or selected. Tapping on the menu selection causes it to reflect with a green line on the outside edge of the select:

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View of different service types below:

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CHANGE SERVICE TYPE FROM TAB LAYOUT

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CHANGE SERVICE TYPE FROM QUICK SERVE

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Through the Lavu Control Panel, it is possible to restrict or allow non-admin users to toggle between service types: Settings > Location Settings > Advanced Location Settings > “Allow non-admin users to toggle between service types”.


Note: In the context of the POS app, "admin" refers to Access level 2 or above, which is based on the Access Level assigned to a user in Lavu.

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CREATING ORDERS

TABLE LAYOUT


The Table Layout will display both available and occupied tables, which are color-coded. Available tables are grey, occupied tables with open orders are blue, and occupied tables whose checks have been printed are green.  

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1. If the Table Layout contains multiple rooms, swipe left-to-right/right-to-left to navigate between them. Alternatively, push the right or left arrows at the bottom of the screen to navigate between rooms

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2. Tap an available table to create an order, and select a number of guests. Enter the quantity for How many guests? on the virtual keypad and you will automatically be directed to your order layout which will indicate the number of guests selected. 

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The application will transition to the Order Screen, and items may be added to the order by clicking and selecting the desired items.

TAB LAYOUT

The Tab Layout will display tabs that are still open, as well as the option to create a new tab.  Open tabs will be blue, and tabs that are open and have had their check printed are green.  

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1. Tap the Green Add Button in the bottom left hand corner to create a new order.  The “New Tab” dialog box permits entry of letters or numbers. After naming the new tab, tap Go. The screen will be redirected to the tab layout order screen with the Tab Name at the top of the order. 

Note: Lavu customers with integrated credit card processing may also create tabs with a card preauthorization, which will automatically apply the patron’s name and hold a predetermined dollar amount from the credit card until the tab is settled. Click here for details.

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Note: A user can also choose the Use ‘username 1’ option to quickly name the tab.  This will be sequential based on the username of the server (username 1, username 2, etc).  This can be beneficial for a user to quickly see the tabs they created.

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2. The application will transition to the Order Screen, and items may be added to the order.

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QUICK SERVE

Quick Serve is designed for rapid order creation and checkout. This Service Type utilizes the Order Screen as a starting point, so a user may start adding items to the ticket right away.

When a Quick Serve order is closed out, the app will immediately revert to the Order Screen for a new Quick Serve order.  This is the quickest Service Type, ideal for Quick Serve Restaurants (QSRs), counter ordering, and a variety of fast service types.

Note: The order will be saved to the Lavu database once the order is Sent, Saved, or Checked Out.  Once saved, an Order # will be generated.

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RELATED SETTINGS

Several settings can be configured to adjust the service types and what orders appear on these screens. These settings are configured in the Lavu Control Panel.  


1. The Quick Serve service type can be accessed from the Tab Layout by pushing: 
“Quick Serve button” on the bottom left hand corner in the tab screen.

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The setting may be found by navigating to Settings > Location Settings > Advanced Location Settings > General Interface Settings (seen above)

2. Open tables can be viewed from the Tab Layout by enabling: “Show table orders in tabs view”.

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The setting may be found by navigating to Settings > Location Settings > Advanced Location Settings > General Interface Settings (seen above)

3. “Hide tabs that don’t belong to active server”.

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The setting may be found by navigating to Settings > Location Settings > Advanced Location Settings > General Interface Settings (seen above)

4. “Restrict order access by server”

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The setting may be found by navigating to Settings > Location Settings > Advanced Location Settings > General Interface Settings (seen above)

5. “Access level required to open an order that is already open on another device"

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The setting may be found by navigating to Settings > Location Settings > Advanced Location Settings > Order Options

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