For account security, only certain individuals may update the preferred contact information. The following people may make changes to the account:
- The primary account contact.
- Cardholder of the credit card used to pay for the account.
- The location’s Lavu Certified Reseller.
To update Lavu’s preferred contact information, please send an email to firstname.lastname@example.org with the updated information. An email is preferred to verify the correct spelling of names and email addresses.
The following information is kept on file:
- Email Address.
- Phone Number - please specify if this is a personal or business number, and whether it is a cellphone or landline.
- Location’s Physical Address.
The majority of Lavu communication is sent via email including Billing alerts, scheduled maintenance, and system upgrades.
Note: The Billing Department maintains regular business hours from 9 AM - 5 PM (MST), Monday - Friday. Please allow sufficient time for Billing to receive and process requests.