How do I update my Lavu preferred contact information?

For account security, only certain individuals may update the preferred contact information. The following people may make changes to the account:

  • The primary account contact.
  • Cardholder of the credit card used to pay for the account.
  • The location’s Lavu Certified Reseller.


To update Lavu’s preferred contact information, please send an email to with the updated information. An email is preferred to verify the correct spelling of names and email addresses.  

The following information is kept on file:

  1. Name.
  2. Email Address.
  3. Phone Number - please specify if this is a personal or business number, and whether it is a cellphone or landline.
  4. Location’s Physical Address.

The majority of Lavu communication is sent via email including Billing alerts, scheduled maintenance, and system upgrades.

Note: The Billing Department maintains regular business hours from 9 AM - 5 PM (MST), Monday - Friday. Please allow sufficient time for Billing to receive and process requests.

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