Server Handbook: Discounts

Lavu’s Discount function is available from the Check Out screen only. Discounts serve to reduce the price of an individual item or an entire check, affecting the total balance due for an order.

Depending on the level at which a discount is used (check or item), certain conditions apply:

  • Check Discounts - Only one (1) check-level discount can be applied per check. Split checks within a single order are independent of each other and may each have their own check discount. A check discount can also be applied on top of item-level discounts already in effect.
  • Item Discounts - Each individual item in a given order can only have one (1) discount applied to it. However, multiple item-level discounts may be used on a single order when applied to separate items.

Discounts may be calculated as either a percentage of the original price or a fixed amount. To prevent the application of discounts that exceed the value of their targeted price, amount-based discount cannot be assigned to an item or check whose total price is less than the amount of the discount.  

In addition to the default Percentage and Amount discounts, account Admins can create and modify custom Discount Types from the Control Panel.  

 

Applying a Check Discount

1. Create an order and take it to the Check Out screen.

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2. Tap DISCOUNT.

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3(a). In Lavu POS version 4, the list of check discounts available will appear depending on the user’s Access Level. To apply a discount restricted above the current user’s Access Level, the server must “Exit Server” and a Manager of the appropriate Access Level must PIN in.

Tap the appropriate discount to apply to the entire check. Default discount types for Percentage and Amount appear at the top, followed by custom Discount Types.

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3(b). The list of available check discounts appears depending on the Access Level of the PIN entered. In this case, a custom discount has been selected titled "Military" discount. 

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4. The entire order will be discounted according to the amount or percentage defined under custom discount created in the Control Panel. Below, the discount shows the percentage of the discount subtracted from the original subtotal, in addition to the subtotal after the discount was applied. 

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5(a). Alternatively, customers are able to create their own custom discounts for either predetermined dollar amounts or percentages. In this case, Percentage has been selected. The list of available check discounts appears depending on the Access Level of the PIN entered. In this case, a percentage discount has been selected. 

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5(b). Enter the Percentage Amount on the virtual keypad and Tap the green arrow.

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5(c). Input a Reason for Discount, and select Continue. This reason can be referenced in the Discounts report.

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5(c). The entire order will be discounted according to the amount or percentage defined under custom discount created in the Control Panel. Below, the discount shows the percentage of the discount subtracted from the original subtotal, in addition to the subtotal after the discount was applied. 

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Applying an Item Discount

1. Create an order and take it to the Check Out screen.

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2. Tap the item to be discounted.

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3. Tap Discount Item.

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4(a). In Lavu POS version 4, the list of item discounts available will appear depending on the user’s Access Level. The list of available item discounts appears depending on the Access Level of the PIN entered. In this case, Percentage has been selected.

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4(b). Enter the Percentage Amount on the virtual keypad and Tap the green arrow.

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4(c). Input a Reason for Discount, and select Continue. This reason can be referenced in the Discounts report.

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5. The item will be discounted according to the amount or percentage defined under custom discount created in the Control Panel. Below, the discount shows the percentage of the discount subtracted from the original subtotal.

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Voiding Discounts

1. The process for voiding item and check discounts is nearly identical. Tap on the line item of the discount that needs to be voided.

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2. A box will appear containing options to Void Discount or modify the Discount Reason for reporting purposes. Tap Void Discount to remove the discount.

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