Troubleshooting a Star Micronics Printer

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Troubleshooting a Star Micronics Printer

** To ensure the proper troubleshooting of printers **

** Lavu recommends using a Certified Lavu Reseller **

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** If you do not have a Certified Lavu Reseller **

** please email reseller@lavu.com **

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** If a Certified Lavu Reseller is not near you **

** it is recommended that you contact a **

** local IT professional to help with your network and printer setup **

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Troubleshooting printers can be a simple matter, but can become a very complex issue if the wrong procedures are performed. It is highly recommended that a Certified Lavu Reseller or local IT Professional be used to troubleshoot any network or printer issues. Lavu is limited in its ability to troubleshoot printers remotely.

Star Micronics Support can be reached toll free at 800-782-7636 or internationally at 1-732-623-5500.

If, in the process of troubleshooting, any changes are made then it is important to attempt a test print after each change.

1. Is the printer plugged into a power source?

2. Does the printer have paper?

3. Is a red error light blinking on the front of the printer?

For more information about what a red error light means, check the printer’s manual:

TSP650 - http://documentation.vin65.com/assets/client/File/Manuals/tsp650_hm_en.pdf

SP700 - http://www.starmicronics.com/support/mannualfolder/sp700-9w_hm_en.pdf

If the error light cannot be explained, please contact Star Micronics Support (Lavu has no information concerning what the red error light on printers mean).

4. Is the Ethernet cable plugged into the back of the printer securely? Is the other end plugged into the router securely? Is the Ethernet cable frayed or otherwise damaged?

5. Is the printer able to pull an IP Address from the network?

Note: The steps below will only work for the ethernet versions of the TSP650 and SP700. If you are utilizing the USB versions of these printers, you will need to contact your Lavu Certified Reseller, a local IT Professional, or Star Micronics Support to resolve this issue.

TSP650 - Turn off the printer, press and hold the paper feed button while turning the printer back on, once the first receipt begins printing, let go of the paper feed button. Approximately 30 seconds after the first report prints, a second report will print with the header “Network Card…”. At the bottom of this second report will be an IP Address.

If the IP Address displays as 0.0.0.0 then you will need to contact your Lavu Certified Reseller, a local IT Professional, or Star Micronics Support to resolve this issue.

SP700 - Turn off the printer, press and hold the paper feed button while turning the printer back on. You will hear a quiet beep then the print head will adjust and second beep will be heard. Once you hear the second beep, release the paper feed button. Two reports will print out, only the second one is of importance. The second report will have a header along the lines of “Network Card…” and at the bottom of this report will be an IP Address.

If the IP Address displays as 0.0.0.0 then you will need to contact your Lavu Certified Reseller, a local IT Professional, or Star Micronics Support to resolve this issue.

6. Does the IP Address on the Network Card report from the printer match the IP Address in the Admin Control Panel of Lavu?

With the “Network Card…” report from the printer in-hand, log into your POS Lavu Control Panel at admin.poslavu.com. Navigate to Settings > Printers/KDS. The IP Address on the “Network Card…” report should match, if it does not then utilize the links below to change the IP Address on the printer or in the Lavu Control Panel:

Set the Printer to a Static IP Address: http://support.lavu.com/hc/en-us/articles/200123985-Setting-Up-a-Star-Micronics-Printer-SP700-and-TSP650-

Set-Up the Printer in the POS Lavu Control Panel: http://support.lavu.com/hc/en-us/articles/201413460-Section-7-1-Printers-KDS

7. Is your router providing the wireless network for the printers and iPads running POS Lavu turned on?

8. Are there any warning or error lights lit up on the router providing the wireless network for the printers and iPads running POS Lavu?

If this is the case, you will need to contact your Lavu Certified Reseller, a local IT Professional, your router’s support line, or your ISP provider’s support line.

9. Are the iPads running POS Lavu on the same network as the printers?

To check what network your iPads are on, tap “Settings” on the iPad then tap “Wi-Fi” on the screen that loads. The name of the network should be the same network that your printers are connected to; if this is not the case then connect the iPad to the appropriate network and attempt printing again.

10. If this is a Receipt Printer, has the register been selected?

In the POS Lavu app, tap the Lavu icon in the top left corner of the screen. Tap “Register Functions” then tap “Select Register”. Tap the name of the appropriate printer. Attempt to print a receipt.

11. If this is a Kitchen Printer, has it been assigned to the Menu Items / Menu Category you are trying to print?

To assign a kitchen printer to a Menu Category or Menu Item, follow the link below:

http://support.lavu.com/hc/en-us/articles/200015309-Section-1-1-Menu-Groups-Menu-Categories-and-Menu-Items

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