Frontend: Refunding a Payment

Frontend: Refunding a Payment

1. At the checkout screen, TAP on the payment that will be refunded.

IMG_0396.PNG

FIGURE 1

2. Refunding a cash or card payment will give the following options, tap "Process Refund" to perform the refund. “Void payment” will remove the payment from the order without reporting the money given back to the customer.

IMG_0397.PNG

FIGURE 2

3. TAP "Process Refund."

IMG_0397.PNG

FIGURE 3

4. Enter the reason for refund and tap Continue.

IMG_0398.PNG

Figure 4

5. Once you have entered a reason then you will need to choose to refund the “Full Amount” or an “Other Amount”.

IMG_0399.PNG

Figure 5

6. If you are refunding a card and choose the “Other Amount” function, there will be two pop-ups that ask for an amount. The first pop-up is for the “Base Amount” and the second pop-up is for the "Tip Amount" should there be any. You will be able to enter any amount for the refund up to the total amount.

IMG_0401.PNG

Figure 6

7. The order is updated to show the refund.

IMG_0400.PNG

Figure 7

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.