Setting up Lavu Loyalty

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Overview of Lavu Loyalty / Creating Lavu Loyalty Discounts

 


Overview of Lavu Loyalty


Lavu has created its own Loyalty feature. This feature can be used with or without credit card integration. To activate this new feature, please contact the Lavu Sales Team at 855-767-5288 or email sales@lavu.com.

For more on how to set up and use the Lavu Loyalty feature, please review this document.

Lavu Loyalty Article Directory Links


Lavu Loyalty Overview / Creating Lavu Loyalty Discounts

Assigning Loyalty Points to Menu Items

Awarding Loyalty Points / Redeeming Loyalty Discounts

Managing Lavu Gift and Loyalty Card Balance and Expiration

 

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Loyalty Program Features

  • Customers can be issued a loyalty card, or use their telephone number as their member number.
  • Discounts can be acquired after customers reach a certain threshold of points and used at the checkout screen.
  • Loyalty cards and numbers can be used across chain locations. Cards can be purchased directly from Lavu by clicking here.

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Loyalty Program Setup Overview

  • Activate the Lavu Loyalty feature on your account
  • Create a discount(s) to be used after point totals are reached.
  • Assign points to menu items that can be used to unlock discounts.
  • Add “Loyalty” button to the Checkout screen.

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Important Notes

  • Cards must less than 15 digits.
    (Numbers 15 and greater are reserved for credit cards)
  • Compatible Credit Card Readers:
    • iDynamo
    • IDTech USB swipers connected to Epson TM-T88V-i
  • Credit card integration is not required.

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Activate Lavu Loyalty Extension

Contact the Lavu Sales Tam via email (sales@lavu.com), chat or phone (855.767.5288), for activation of the Lavu Gift and Loyalty features.

Do not proceed until this feature has been activated by the Lavu Sales Team.

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Create Lavu Loyalty Discount

1. Log into the Lavu Control Panel.
2. Click on the Settings navigation button.

3. Navigate to and click on Discount Types

4. Click on the green ADD NEW button to begin to create the new Lavu Loyalty discount.

5. For Discount Type select Lavu Loyalty.

6. Type in the name you want the discount to appear under in the POS Lavu app.

7. For Receipt Label, enter the name for the Lavu discount as you would like it to appear on the customer’s receipt.

8. Enter whether you would like the discount to be a Percentage or an Amount discount for the Calculation Type.

9. Enter either the percentage amount (as a decimal) or the dollar amount (without the dollar sign) for the discount to be applied to the bill. In this example .5 was used for a 50% discount.

10. At this time, Lavu Loyalty discounts ONLY apply to the entire check, even if the other options for Apply To are selected.

11. Restrict discount access to the GM/Owner’s level to prevent users from applying Loyalty benefits via Discounts instead of the Lavu Loyalty payment method.

12. If users need to enter a reason each time the discount is applied, enable the "Prompt for Reason" option by checking the box.

13. For Loyalty Points, enter the amount of points that must be reached in order for this discount to become available.

14. For Loyalty Style select whether the discount will cost the amount of Loyalty Points entered for step thirteen, or if it will be unlocked at the point threshold entered for step thirteen.

15. Click Submit to save your new Loyalty discount.

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Lavu Loyalty Article Directory Links

Lavu Loyalty Overview / Creating Lavu Loyalty Discounts

Assigning Loyalty Points to Menu Items

Awarding Loyalty Points / Redeeming Loyalty Discounts

 Let Lavu meet all of your hardware needs at the Lavu Shop!

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