What to do if the Check Out Button is Missing

On occasion, users may find that an iPad intended for use as a fixed terminal has been inadvertently logged in to the wrong Service Mode, limiting its functionality. This error is easily rectified by determining and changing the service type.

 

Determining SERVICE MODE

If a server notices certain options missing from the Functions menu:  

missing_functions.PNG

Instead of:

functions.PNG

Or the distinct absence of the Checkout button from the Order Screen:

missing_checkout.PNG

It will be necessary to switch from Tableside to Terminal Mode to restore full functionality.

 

Changing SERVICE MODE

1. Tap the hamburger icon.

missing_checkout_hammburger.PNG

2. Tap Exit Location.

exit_location.PNG

3. Confirm the exit command by choosing Yes.

are_you_sure.PNG

4. Verify that Terminal mode is selected and Tap Go.

choose_terminal.PNG

The POS will load back into the default Tab/Table/Quick Serve screen in Terminal Mode with all of Lavu’s features available to the user.

5. Confirm that Checkout is now available.

with_checkout.PNG


At times it may be necessary to do the opposite; that is, transition from Terminal to Tableside on a roaming device accidentally logged into Terminal Mode. The process is identical, except Tableside must be selected after exiting the location instead of Terminal.

choose_Tableside.PNG

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