You void an item in order to generate a Void Ticket in the kitchen. This is for occasions when a customer changes their mind after you have already sent the item to the kitchen.
These instructions are for the NEW Lavu 4.0 App. Download it from the app store today!
- Open the order
- Tap Checkout
- Tap the item to be voided
- Tap Void Item
- Enter an Admin Passcode if prompted
- Enter the number of items to void
- Tap the go > button
- Tap Yes to confirm
Void tickets require a setting be enabled. This is not a default status. Lavu owners and managers can adjust this setting in the control panel
- Open the CP to Settings > Printers/Technical > Printers/KDS
- Check the box for Send void tickets to the kitchen...
- Click SAVE