Refunds, Voids, and Batching - Bolt EMV for Lavu Pay

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Voids/Refunds

Voids are performed prior to batch settlement. You do not need the card present to do this.

Refunds are performed after batch settlement.

  • Manually entered transactions can be refunded immediately after batch settlement and require card information.
  • Transactions processed on the Bolt reader can be refunded 24 hours after batch settlement and do not require card information.

Both voids and refunds are performed in the app. This linked article will show you how to do this in Lavu 4.0. This linked article will show you how to do this in the original Lavu app.

In an emergency, you can perform a Void or Refund in the CardPointe portal. This is not recommended practice as you may lose the ability to void the payment/order in Lavu. You would need to submit a request to fix this through our development team and that can incur a fee.

  1. Log into cardpointe.com
  2. Navigate to Reporting > Batches
  3. Click on the transaction you need to void/refund
    1. Void if the money has not yet been settled to your merchant account
    2. Refund if the money has been settled to your merchant account
  4. Use the buttons at the top of the screen to complete the process

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Batching

The Bolt reader is set to auto-batch at all times. You can adjust this time in the CardPointe portal. There is no manual batching through the Lavu POS app, Control Panel, or the Bolt reader itself.

Manual batching is SUPPORTED through the CardPoint terminal.

  1. Log into cardpointe.com
  2. Navigate to Reporting > Batches
  3. Click Close Batch

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