DSP Integration (Delivery Service Provider Integration)

Advantages:

• Control over the customer orders with delivery partners.
• No middle-layer and quick resolution of queries.
• Transparency in online orders and delivery performance.
• Advanced features to Sync the online Menu with delivery partners.
• Helps to gather quick feedback from patrons on food and delivery services.
• This is a strong USP to capture the market and helps to get more new customer sign-ups.
• Stronger customer loyalty and provides a better customer experience.
• It improves repeated business from satisfied customers.
• It centralizes the menu management for order delivery.
• It extends the customer's online ordering experience.
• It keeps on top of industry trends.

The patron can update the delivery address in the location dropdown at the top left-hand corner.

The patron can select the order delivery type by choosing "Delivery" or "Pickup." Also, DX displays the estimated time.

DX displays all Menu Items of each category.

Click on any item, select the options, and click on the Add to cart button to add the item to the cart.

The patron can provide special instructions under Preferences.

After adding the item to the cart, the patron can remove the item by clicking on the Delete button.

Note: DoorDash displays the Restaurant Address and location map when the patron selects the order Pickup option.

Click on the Checkout button to place the order.

Note: If the patron has already logged into the DX account, it takes him or her to the payment page or asks the patron to log in to the DX account to place the order.

After updating all the details, click on the "Place Order" button to complete the order placement.

After placing an order, the patron can see the order status.

The patron can see the restaurant directions on Google Maps by clicking on the Get Directions button and the order receipt by clicking on the View Receipt button.

From this release, customers using the DSP Integration may now see the financial details for each DX order in MenuDrive and Lavu POS (Item Price, Modifier Price, Taxes and Tips, etc.). Previously, no financial information was displayed on DX orders.

Click on the order number to get the respective order’s online order receipt details.


 

The online order receipt details will be displayed as mentioned below screen. 



 

Delivery

Pickup

DSP integration is an excellent solution to many problems and has many advantages and also some limitations that should not be ignored. Since this is the first release, the following are the current challenges and how they can be managed such that they do not hinder MenuDrive, Lavu POS, and DoorDash's successful integration. These challenges will be fixed in future releases.

Export Menu

• MenuDrive exports all menu entities to DoorDash irrespective of menu entities’ current visibility and availability status. 
• Due to the UI differences between MD and DX, the item name shows along with the item size (Eg: Veg Burger (Large), Veg Burger (Medium) & Veg Burger (Small) ).
• The DX UI displays the menu name uniquely on their storefront website when MD passes the Menu. It combines the 'Menu Group Name' with 'Category Name' and displays it as a menu name on the DX storefront website (Eg: Lunch Starter, Lunch Main Course, here "Lunch" is menu group name & “Starter” and “Main Course” are category names.)
• DX supports and displays an item when the item visibility status is "Always" in MD. It is considered an item available in the DX. In MD, the availability status of an item can be set as "Always," "Never," "Specific days and time," and "Specific date range(s)." Suppose the item availability status is set as "Never" in the MD. In that case, the item will not be displayed in DX. If the item availability status is set as "Specific days and times" and "Specific date range(s)." In that case, the item displays in a particular period in the DX. 
• The MD Menu Group and Category sequence order are not the same on the DX storefront website.
• MD does not consider any empty Menu Groups (No Categories involved under the Menu Groups) for the Menu Sync with DX.
• Due to the UI differences between MD and DX, DoorDash displays only item images on their storefront, and MenuDrive storefront displays both the Menu Category and Item images.
• Any Modifier Group that is not associated with any Item on MenuDrive is not exported to DoorDash during the Sync Menu process.
• DX doesn't keep any order limit (Maximum or Minimum Quantity) for an item. If DX exceeds the MD order limit, the order will be canceled. 
• DoorDash doesn't have any upsell configuration for an item. MenuDrive provides the upsell provision for an item on MD ACP, and the item appears in the suggested items list during the checkout.
• DoorDash is not supporting the Item size sequence order. It jumbles the item size order on the DoorDash storefront.
• MD allows you to specify specific, item-level instructions, while DoorDash allows you to define only global-level instructions. When you specify specific instructions on DoorDash, they apply to all menu entities.
• When the item price is set to zero in MD, the item's price value does not display on the DX storefront.
• MD shows the Modifier Group on the storefront as a dropdown menu, but DoorDash shows it as a radio button.
• MenuDrive supports unlimited levels of nested modifiers. However, DoorDash only supports three levels of nested modifiers in this release.
• DoorDash does not honor MenuDrive's Modifier Group and Modifier Options sequence order on the storefront.
• When the Modifier Option prices are set to zero in MD, the price value of the Modifier Option does not display on the DX storefront.
• The DX storefront shows the "None" option under the optional topping group since they set it as optional.
• The DoorDash storefront doesn't show the "None" option under the forced topping groups. For these topping groups, it is mandatory to select at least one. DoorDash populates "Required" for the topping group if it is mandatory to select one.