DSP Integration (Delivery Service Provider Integration)

How does DSP Integration (Delivery Service Provider Integration) work with Lavu and Menudrive?

DSP Integration

(Delivery Service Provider Integration)

Customers from anywhere can now locate food nearby with the help of the internet, look through a menu depending on their preferences, and have a meal prepared and delivered to them with a few finger strokes. Restaurant apps, websites, and Delivery Service Providers play a vital role. DoorDash provides a gateway for customers to place their online orders and delivers at doorsteps. The integration of DoorDash delivery services with Lavu POS for fine dining and MenuDrive for online ordering, are in place. With flawless integration, MenuDrive, Lavu POS, and DoorDash reach a new level of intercommunication. The primary objective of this integration is to ensure that the patrons can place online orders through the DoorDash app or website directly, and those orders go to the MenuDrive and Lavu POS. They are delivered to the customers as specified by them. DSP integration makes this job easy, eliminates the need to re-enter the data, reduces errors, and ultimately saves time. Orders from DoorDash go straight to the kitchen so that food preparation is faster and quickly delivered. This integration is only for US-based store locations. It is not applicable for locations in Mexico. Also, it is important that MenuDrive, Lavu POS, and DoorDash be in the same time zone.  

 

This document contains the DoorDash integration information with all the necessary steps.
 

Mandatory Prerequisites:

• MenuDrive Access
• Lavu POS Access
• DoorDash Access

Store Onboarding

Onboarding is the nurturing process in which the customers (Restaurant Owners) are acquainted and made comfortable with the DSP integration. An exceptional onboarding process involves step-by-step, helpful guidance and support to the customers.

An onboarding team member approaches the customer and enables the DSP option for a particular location.

After enabling the DSP option, customers can see the option called Delivery Providers on their MD ACP under Settings.

Click on Delivery Providers and click on the Connect button. 

Provide the DoorDash Store ID and the DoorDash Location Address then click on the Login button.

 

Customers can export their store menu to DX, once DX confirms the store activation (This might take a while. Please get in touch with the support team if it takes longer). 

Important Note: To enable the DSP service, the customers should have MenuDrive, Lavu POS, and DoorDash login access.

Process Flow:

Inner Flow Between MD & DX: MenuDrive sends the request to Lavu DSP, then Lavu DSP calls the DoorDash API, finally DoorDash confirms the store activation to Lavu DSP. After that, the Lavu DSP updates the store activation information to the MenuDrive.
 

Menu Export

Menu export is a straightforward process with the help of the Sync Menu option available on MD ACP. Customers can directly export the store menu entities from MD to DX with the help of the Sync Menu option.

From this release, the DSP integrated customers whenever they update their Menu on POS and perform the menu updates through progressive sync (POS to MD). It now waits for a few minutes after a successful progressive sync. Then the Menu entities (MenuGroup/Category/Item/ModifierGroup/ Modifier Option) get updated automatically from MD to DX, which appears the same on the DX storefront. Also, the auto-sync updates the menu entities (MenuGroup, Category, Item, Modifier Group, Modifier Option) information and the store timings from MD to DX. The customers can also update the Menu manually using the "Sync Menu" option. There won't be any waiting period for the manual menu update process. The Menu must be the same in POS, MD, and DX. Then, only patrons can place their orders successfully.

 

Once the customer receives the store activation confirmation from DX, then they can export the menu entities from MD to DX.

Steps Involved in Menu Export:

The customer logs into the MD ACP using their login credentials.

URL: https://www.orderstart.com/admin/login

Go to Settings from the left-hand side menu and click on the Delivery Providers option.

Note: Customers can see the Delivery Providers option under settings once the onboarding team enables DSP for the particular location. Otherwise, the Delivery Providers option does not appear on MD ACP.
 

After that, the customer lands on the Delivery Providers page and can see the Sync Menu option with DoorDash connection.

 

Click on the Sync Menu option to export all menu entities from MD to DX.

Once the Sync Menu succeeds, the page shows the last menu sync date and time, and the Sync Menu button gets enabled. With this, the export menu process is completed.

Notes:

• The Sync Menu process is asynchronous. MD sends all menu entities' information to DX.
• Menu sync takes some time to export all menu entities. While menu sync is in progress, click on Reload to see the status. 
  

• If the sync fails, it throws an error and asks you to try again.

 

Once it succeeds, exported menu entities appear on the DoorDash website storefront.

Process Flow:

Inner Flow Between MD & DX: MenuDrive sends the request to Lavu DSP, then Lavu DSP calls the DoorDash API, then DoorDash confirms the menu sync to Lavu DSP. After that, Lavu DSP updates the menu sync information to MenuDrive.

Order Ingestion

Order Ingestion is the final step in DSP integration where the patrons place the online orders through the delivery service provider's sites or applications. Once the export menu is successful, the store menu appears on the DoorDash site.

Steps Involved in Order Ingestion:

Patrons go to the DoorDash website to place an online order.

Once the patron arrives on the DX website, it asks for a delivery address. Provide the delivery address and click on the Continue to store button.

After that, a new screen opens in which you can update the details, and click on the Save button.

The patron can select the order type option from the ASAP dropdown at the top left-hand corner.

• As soon as possible - Orders placed for immediate preparation.
• Schedule for later – Orders placed in advance for preparation at a later time.