--- title: Troubleshooting Apple iOS Devices description: An article summarizing how to troubleshoot your Apple devices like iPads. --- [Skip to content](https://support.lavu.com/en/knowledge/troubleshooting-apple-ios-devices#main-content) English Show submenu for translations [Request Help](https://support.lavu.com/en/knowledge/kb-tickets/new?hsLang=en) [![Final\_Lavu\_Logo.png\]](https://support.lavu.com/hs-fs/hubfs/Final_Lavu_Logo.png?height=40&name=Final_Lavu_Logo.png)](https://lavu.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Request Help](https://support.lavu.com/en/knowledge/kb-tickets/new) - [Go to lavu.com](https://lavu.com/) [Go to lavu.com](https://lavu.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.lavu.com/en/knowledge?hsLang=en) 2. [Lavu Equipment & Hardware](https://support.lavu.com/en/knowledge/lavu-equipment-hardware?hsLang=en) 3. [Other](https://support.lavu.com/en/knowledge/lavu-equipment-hardware?hsLang=en#other) # Troubleshooting Apple iOS Devices ## An article summarizing how to troubleshoot your Apple devices like iPads. ### ***APPLE ID AND GENERAL INFORMATION*** An Apple ID is required for the basic functionality of an iOS device. It is required to download and update the Lavu Application, which is in the [Apple App Store](https://www.apple.com/ios/app-store/). Apple equipment sold by Lavu remains packaged without any configuration. Visit the following websites for assistance with an Apple ID: - [Create Your Apple ID](https://appleid.apple.com/account#!&page=create) - [Apple ID Support](https://support.apple.com/apple-id) Lavu recommends setting up [Find My iPhone](https://support.apple.com/en-us/HT201472) to locate lost or stolen devices. In addition, Lavu sells terminal stands and locks to prevent theft. Businesses that would like to restrict employees from download applications or accessing unnecessary functions on the iPad can use [Apple Parental Controls](https://support.apple.com/en-us/HT201304). ### ***BASIC LAVU APPLICATION TROUBLESHOOTING*** **Note:** A Lavu Username and Password will be required to sign back into the account. Exit the location, close the Lavu Application, and reboot the device. 1\. Tap the **menu button** in the bottom left corner. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8ii)![pos\_exit1](https://support.lavu.com/hs-fs/hubfs/pos_exit1.png?width=688&height=516&name=pos_exit1.png)  2. Tap **Exit Location**. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8in)![pos\_exit2](https://support.lavu.com/hs-fs/hubfs/pos_exit2.png?width=688&height=516&name=pos_exit2.png)  3. Tap **Yes**. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8is)![pos\_exit3](https://support.lavu.com/hs-fs/hubfs/pos_exit3.png?width=688&height=516&name=pos_exit3.png) 4\. Tap **X**. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8ix)![pos\_exit4](https://support.lavu.com/hs-fs/hubfs/pos_exit4.png?width=688&height=516&name=pos_exit4.png) 5\. Double press the *Home Key* and swipe applications upward to close them. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8j7)![ios\_ts1](https://support.lavu.com/hs-fs/hubfs/ios_ts1.jpeg?width=688&height=516&name=ios_ts1.jpeg) 6\. To power cycle the device, press and hold the *Home Key* and *Power Key*, simultaneously, for approximately 10 seconds until the Apple Logo appears. 7\. Once the device has rebooted, log back into the Lavu Application. Please contact Lavu Customer Care at [support@lavu.com](mailto:support@lavu.com) or 833-381-5288, if issues persist.   ### ***NETWORK CONNECTION***  Ensure the iOS device is connected to the proper WiFi network: - WiFi settings are available in the iOS Settings \> WiFi. The WiFi network the device is connected to will have a checkmark next to it. If the iOS device is connected to the correct WiFi network, ensure other devices are able to connect and browse the Internet. If other devices cannot connect, please see [Basic Router Troubleshooting](https://support.lavu.com/en/knowledge/basic-network-troubleshooting?hsLang=en).  Power cycle the device by pressing and holding the Home Key and Power Key, simultaneously, for approximately 10 seconds until the Apple Logo appears. If issues persist, please reset your network settings by **Forgetting the Network**. The WiFi password will be needed to reconnect to the network: 1\. Navigate to the iOS device’s Home Screen. 2\. Press *Settings*.  3. Tap *Wifi*.![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8jM) 4\. Tap the blue "i" icon to the right of the network you are connected to.![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8jR) 5\. Tap *Forget Network.*![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8jW) 6\. Tap *Forget*. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8jb)![ios\_ts2](https://support.lavu.com/hs-fs/hubfs/ios_ts2.jpeg?width=688&height=516&name=ios_ts2.jpeg) We then recommend restarting the iPad, and reconnecting it to your wifi network. Once the iOS device has restarted, reconnect to the WiFi network. If connectivity issues persist, please visit [Apple Support](https://support.apple.com/). ### ***FREEZING/RUNNING SLOW*** The Lavu Application should be run exclusively with all other applications on the device closed. To close running applications: - Double press the Home Key and swipe applications upward to close them. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8k0) To power cycle the device, press and hold the Home Key and Power Key, simultaneously, for approximately 10 seconds until the Apple Logo appears. Ensure the Device iOS and Lavu Application are running the latest software versions. **Note:** The Lavu Application can be uninstalled and reinstalled to update the version or fix potential lag issues. The Device iOS version and Lavu Application versions are available in the **Settings \> Printers/Technical \> Devices** page in the Control Panel. ![](https://lavu1--c.na170.content.force.com/servlet/rtaImage?eid=ka06e000001DqvT&feoid=00N5A00000MBO0U&refid=0EM5A000001l8kA)![ios\_ts3](https://support.lavu.com/hs-fs/hubfs/ios_ts3.png?width=688&height=364&name=ios_ts3.png) If the Lavu Application continues running slow, please contact Lavu Customer Care at [support@lavu.com](mailto:support@lavu.com) or 833-381-5288. If all functions of the Apple device are running slow, please visit [Apple Support](https://support.apple.com/). ### ***POWER/BATTERY ISSUES*** If an Apple device will not power on, attempt to charge the device for 10 to 15 minutes. Rebooting the device may also resolve the issue. Press and hold the Home Key and Power Key, simultaneously, for approximately 10 seconds until the Apple Logo appears. To prevent battery issues, Apple products should be charged with the factory provided charger. Other devices may cause power issues or not charge the device properly. The most common cause of battery drainage is high screen brightness. Please lower the screen brightness and close open applications to extend the battery life. ![ios\_ts4](https://support.lavu.com/hs-fs/hubfs/ios_ts4.jpeg?width=688&height=516&name=ios_ts4.jpeg) If the Apple product continues to have power or battery issues, please visit [Apple Support](https://support.apple.com/).   For any further support, please reach out to our 24/7 customer support team at [505-535-5288](tel:5055355288) or email support@lavu.com. - [Lavu Payroll](https://support.lavu.com/en/knowledge/lavu-payroll?hsLang=en#main-content) - [Starting with Lavu Payroll](https://support.lavu.com/en/knowledge/lavu-payroll?hsLang=en#starting-with-lavu-payroll) - [Using Lavu Payroll](https://support.lavu.com/en/knowledge/lavu-payroll?hsLang=en#using-lavu-payroll) - [Lavu POS](https://support.lavu.com/en/knowledge/lavu-pos?hsLang=en#main-content) - [Checking Out](https://support.lavu.com/en/knowledge/lavu-pos?hsLang=en#checking-out) - [Lavu Gift/Loyalty](https://support.lavu.com/en/knowledge/lavu-pos?hsLang=en#lavu-gift-loyalty) - 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